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XSport Fitness (Niles) |
9210 N. Milwaukee Avenue, Niles
Tel: (847) 296-2444
Fax: (847) 375-0295
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53 Review(s) Total
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- JS says:
On Thursday 5/7/09 12:22 PM
Wondering what happened with my problem? The answer is NOTHING. I e-mailed Kelly 5 times and NO RESPONSE.
Instead of dealing with their so called "customer service" just file a complaint with BBB. IT WILL SAVE YOU TIME!!!
Xsport should just get rid of their customer service department and save the cost.
- kelly.cartwright says:
On Wednesday 4/22/09 7:28 AM
JS:
If you don't want to use my office number, how about my email at Kelly.cartwright@xsportmail.com. I will be happy to address all your concerns and help you anyway I can. Incidently, in or out of my office, I check my voice mail every 2 hours and all calls are returned, so please, at the very least, leave your info and let me see what I can do. I will need your name, your phone number and your home gym. I look forward to helping you. Kelly Cartwright, Director of Customer Service, XSport Fitness. Again- office number, 630-556-4014.
- JS says:
On Tuesday 4/21/09 8:58 PM
Kelly,
I have tried calling you multiple times but I always get your voice mail. I rather not talk to a voice mail.
I was wondering what can you do for me anyways? Are you going to refund me the difference for 6 years I have paid extra for?
Why don't you post up the suggestions you have for me. I am tired of calling a number only to get a voice mail.
- kelly says:
On Tuesday 4/14/09 8:59 AM
JS,
Please contact me directly at 630-556-4014. My name is Kelly Cartwright and I am the Director of Customer Service. I am sure that we can answer any questions that you might have pertaining to your rate. I will await your call.
Kelly Cartwright Xsport Fitness Director of Customer Service
- JS says:
On Monday 4/13/09 11:00 PM
Been going here since 2003 and I have to say, XSport DOES NOT CARE. After finding out people are paying cheaper membership fees than I am. I went to XSport on Niles and I talked to a man named Sheldon to ask if I can lower my rate. He said no and that I signed a contract and he CANNOT change it. I said to him "come on I've been coming here since 2003," and he said "I DOES NOT CARE."
If XSport DOES NOT CARE for loyal customers then forget XSport.
I find it retarded that XSport has good standing with the Better Business Bureau and in 2008 was nominated for the Better Business Bureau ethics award.
I THINK EVERYONE THAT COMPLAINS SHOULD CALL BETTER BUSINESS BUREAU AND TELL THEM HOW XSPORT IS TAKING THEIR MONEY, RUDE, GREEDY, UNETHICAL, AND ANY OTHER PROBLEMS YOU HAVE WITH THEM.
THE NUMBER FOR BETTER BUSINESS BUREAU IS:(312)832-0500
OR YOU CAN FILE A COMPLAINT ON THE WEBSITE: http://www.chicago.bbb.org then click on file a complaint and fill out the information.
- kelly.cartwright says:
On Saturday 3/28/09 9:51 AM
Dear V:
Kelly Cartwright, XSport Fitness, please give me a call, 630-556-4014. I would like to talk to you about your concerns and see if we can't work this out to your benefit. You are mistaken about our policies. You can reach me at 630-556-4014. I await your call.
Kelly Cartwright Director of Customer Service XSport Fitness 630-556-4014
- v says:
On Saturday 3/28/09 9:08 AM
To whomsoever it may concern: when u give Xsport a credit card number, and if u dont like their service, call u r credit card company and cancel it! then these asses cannot charge u! i tried faxing in my letter, but Xsport wont even provide a fax number, how lame is that?! bunch of disgusting crooks
- Kelly says:
On Sunday 2/22/09 8:16 PM
To who it concern, My name is Kelly Cartwright, Director of Customer Service for Xsport Fitness and I am more than willing to help anyone who has issues or concerns. I can be reached at 630--556-4014. For the record Xsport Fitness is a great company and good standing with the Better Business Bureau and in 2008 was nominated for the Better Business Bureau ethics award . As our attention is to give good customer service. I reach out in this for em and others to assist members. Again, Please feel free to call me at 630-556-4014 and I will do everything I can to amicably resolve any matters. Kelly Cartwright
- Angelo says:
On Saturday 2/21/09 1:50 PM
Follow up to my 1/6/09 post. I finally did manage to get confirmation that my membership got cancelled, only after sending another letter and certifying it this time. I called in and the cust service rep I spoke to confirmed that they received my request to cancel my gym and tanning membership a couple weeks back. I just opened up my credit card statement online and guess what? I got another charge from Xsport Fitness dated 2 days ago!
Bunch of crooks. Stay away.
- kelly.cartwright says:
On Friday 2/6/09 1:27 PM
Tony,
My name is Kelly Cartwright and I am the Director of Customer Service. Please feel free to call me directly at 630-556-4014. I will be able to answer any and all questions that you have regarding your account. We have 24 locations and based on the amenities the charges vary. I am concerned that you feel we are stealing from you. I will await your phone call.
Thank you, Kelly Cartwright
There are more than 10 reviews. View page:
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NOTICE: This is NOT the OFFICIAL XSport Fitness (Niles) website. These reviews are a forum for opinions about the venue that other Centerstage Chicago users may want to know, not to order merchandise, apply for a job, etc.
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