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XSport Fitness (Niles) |
9210 N. Milwaukee Avenue, Niles
Tel: (847) 296-2444
Fax: (847) 375-0295
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53 Review(s) Total
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- tammy says:
On Monday 4/16/12 1:55 PM
I moved out of state cause I lost my job. I was tols to send a letter of cancellation. Did so. Xsport is still charging my card every month. I am seriously considering contacting my lawyer and suing them. I was under month to month, not yearly. This place is a fraud
- SR says:
On Thursday 7/1/10 5:17 PM
Steven Solomon, in response to your statement. Just because YOU took it upon yourself to email the cancellation rather then to follow the instructions on the contract YOU signed, doesn't make it X-Sport's fault that your membership wasn't cancelled. In case you are wondering if I'm an employee of X-Sport - I'm not. Been a member for over 3 years.
- Steven Solomon says:
On Wednesday 4/14/10 1:02 PM
Scam, already contacted the BBB on them. I plan to go to court if they do not make ammends. Tried their "trail" offer and they charged me $175 for emailing them rather than sending them a mailed cancelation letter. Worst fitness place I have ever been to also. Besides that to try their offer you need to fulfill a bunch of requirements. Oh...did I mention they also lie a lot.
- Andrea says:
On Tuesday 2/9/10 1:48 PM
Thank you Kelly Cartwright! I too had an unfortunate expierence with Xsport services, BUT when I came across this site and emailed Kelly explaining why I was upset, she responded quickly, and resolved my situation. I can freely say that I was just a very unhappy consumer, and she was accomodating, quick, professional, and polite. I urge anyone who has a concern to contact her for resolution. Thank you again to Kelly, you have changed my opinion of Xsport.
- Kelly Cartwright says:
On Wednesday 2/3/10 4:55 PM
Dear John:
Kelly Cartwright, Director of Customer Service for XSport Fitness here.
Please call me at your earliest convenience at 630-556-4014 regarding your concerns.
I look forward to speaking with you.
Kelly Cartwright, Director of Customer Service, XSport Fitness
- john says:
On Wednesday 2/3/10 4:06 PM
dont go over here. they try to make you do personal traning and they rip you off with payment of 2.
- Dr. S says:
On Friday 6/26/09 3:05 PM
Attn: Kelly Cartwright...Ok so I have been not able to personal train for the past two weeks or work out because there is a hold on my account from back in Feb claiming that I didn't pay $200 which clearly is not the case because you guys managed to continue to bill me for services under the same credit card. I contancted Chase my CC company and they stated that there is no discrapency on their part, we proceeded to contact the Chicago Ridge gym and spoke to their manager there which didn't respond back to me and we sent a letter of notification to corporate via fax stating that all billing is up to date and there are no ligitimate diputes. So if this continues on and my money continues to be wasted I will have to cancel my membership and personal training all together and report this to the BBB! I have already lost over two weeks of training and usage of the gym! Which I expect compensation for as well as removal of this hold on my account. This will not be good to the company since I am a loyal customer and I renew my PT all of the time. Thank you,
- kelly.cartwright says:
On Friday 5/15/09 6:09 PM
Dear Been There Done That:
FYI---I realize this forum is for members' opinions and I respect that. I post to this forum to help anyone I can, I put my name out there to assist with any situation a customer would like to discuss. Kelly Cartwright, Director of Customer Service, XSport Fitness, 6 30-556-4014 or kelly.cartwright@xsportmail.com.
- been there, done that says:
On Tuesday 5/12/09 9:43 PM
Kelly, Hate to tell you this but... in reality this forum is for talking about Xsport. You write{below} it is for solving Xsport problems. But it is NOT for that!!! Why do you as the business woman you think you really are, find a correct place from your company to correct the customer problems. Or better yet, correct the problems soon as the company here's about them and than no one would have anything to write about.You might want to start by correcting the management.
- kelly cartwright says:
On Thursday 5/7/09 12:52 PM
JS:
NOT TRUE!!!! All Emails have been addressed, no emails from you. How about telling me your real name, with a phone number, and I will call you immediately. I am in my office NOW, if you would like to call me directly at 630-556-4014. I am waiting....I cannot fix what I do not know. This will be my last plea to assist you, If I do not hear from you, I can only assume you wish to use this forum to speak poorly about XSport, rather than correcting your problem. Kelly Cartwright, Director of Customer Service, XSport Fitness.
There are more than 10 reviews. View page:
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NOTICE: This is NOT the OFFICIAL XSport Fitness (Niles) website. These reviews are a forum for opinions about the venue that other Centerstage Chicago users may want to know, not to order merchandise, apply for a job, etc.
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